Guaranteed To Be Unstoppable! Solo New York has always got your back. So we guarantee every bag to be free from defects in materials and craftsmanship for five years from the date of purchase, and every tablet case for one yearxa0from the date of purchase. Sorry, but this doesnt include damage caused by normal wear and tear, misuse, neglect or unauthorized repair.xa0xa0Any damage toxa0the contents of a bag or similar expenses are not coveredxa0Should you require service to your Solo product, call us in the U.S. at 800.333.6292 during normal business hours Monday Friday from 9am to 5pm EST, or contact us via ourxa0contact form.